How Requesta Works

1

Get Started: Download & Setup

Begin Your Requesta Journey

Requesta revolutionizes how clients connect with trusted professionals across diverse industries—from emergency paramedics and vehicle towing to tax consultants and holiday rentals.

Download App

Clients: Requesta Client App
Providers: Requesta Service Provider App (available after client registration)

Create Your Profile

Service Provider to Verify identity
Upload profile/business photos
Add service categories
Service available within single-country borders

Purchase Tokens

Buy token batches within the App using Secure Online Payment Platform. (minimum 6 tokens)
View real-time pricing in-app
2 Free tokens on first registration
Tokens never expire and are non-transferable
Tokens are non-refundable

Register as a client first—service providers must start as verified clients!

2

Find or Offer Services

For Clients:

Search & Filter

Set service type required
Set location
Set search radius • Filter by service type, rating, or distance
View provider details: Gallery photos • Videos • Ratings • Location

Choose Request Type

Standard Request: Free to send • Provider responds within 10 min
ASAP Request: Costs 1 token (deducted if accepted) • Providers have 5 min to accept • Must start within 2 hours

For Providers:

Advertise Your Service

Set Service Type offering
Set static/mobile location • Showcase work via photos/videos
Set Radius limit

Receive Requests

See client's location, rating, and service need
Accept/decline within 10 min
ASAP requests require immediate response

3

Connect & Navigate

Real-Time Matching

App notifies both parties upon acceptance
Mutual profiles unlocked

Smart Travel Routing

Google Maps/Waze integration guides traveling party
Live location sharing
In-app chat/voice calls

Travel Token Logic

ONLY traveling party pays 1 token (client or provider)

Key Feature: Service Provider decides who travels! Client to provider OR provider to client.

4

Schedule Appointments (If Needed)

Flexible Scheduling Options

When immediate service isn't possible, Requesta provides flexible scheduling options to ensure your needs are met at the most convenient time.

If provider isn't available immediately:

Provider proposes up to 3 time slots
Client selects one option → Booking confirmed

At appointment time:

When Service Provider is on Route Travel routing activates
Tokens deducted from traveling party

5

Complete Service & Rate

Arrival Notification

App alerts both parties when traveling party arrives

Service Delivery

Conduct transaction at meeting point
All transactions between Client and Service Provider are commission-free

Rate Your Experience

Mutual 5-star rating + comments
Warmer-colored stars for active users
Ratings visible to all future connections

6

Token Management

Token System Overview

Tokens power the Requesta ecosystem. Here's how they work:

Action	Token Cost	Notes
Send Standard Request	Free	No token deduction
Send ASAP Request	1 token	Deducted only if accepted
Travel to Other Party	1 token	Paid by traveller only
Create Appointment	1 token	Deducted at booking confirmation
Refer a New User	Earn 2 tokens	Credited when referee subscribes

Purchase Batches

6, 12, 25, or 50 tokens

Token Validity

Tokens remain valid indefinitely

Balance Alerts

Get in-app alerts to top up when balance is low

7

Safety & Compliance

Verified Service Providers

All vetted during registration

Two-Way Ratings

Screen clients/providers before accepting requests

Data Security

GDPR/POPIA compliant • End-to-end encryption

Report Issues

Block users + email support@requestamobile.com

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